Return and Refund Policy

Last Updated: September 12, 2026

At Elvorita, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period subject to the conditions below.

1. Return Period

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return, please contact us before sending any item back. Unauthorized returns may not be accepted.

2. Return Conditions

To qualify for a return or exchange, the item should:

• Be unused and in its original condition.

• Be returned with its original packaging and accessories, where applicable.

• Not show signs of misuse, damage, or unreasonable wear.

• Include the order number or other information that allows us to identify the purchase.

Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, made to order, or otherwise not suitable for return due to their nature.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs or other relevant information showing the issue. We will review the request and, where appropriate, provide a replacement, exchange, or refund.

For approved returns resulting from an item being defective, damaged during delivery, or incorrectly supplied, Elvorita will cover the reasonable return shipping cost.

4. Returns for Other Reasons

If you change your mind or the product is no longer needed, you may still request a return within the 30-day return period, provided the product meets our return conditions.

For approved change-of-mind returns, return shipping arrangements may be subject to our return instructions. Please contact us before returning the item so that we can provide the appropriate return instructions.

5. How to Request a Return

To request a return or exchange, please contact:

Email: PoseyEulalie2632@outlook.com

Please include:

• Your order number

• The reason for the return

• The item(s) you wish to return

• Photographs or other supporting information, if applicable

Do not send products to an address without first receiving return instructions from us.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the